Dear Customer, To adjust the overall network and infrastructure architecture in the Singapore region, Singapore products are scheduled for migration on August 1, 2026. Service is expected to be unavailable for several days during the migration. Please back up your important data in advance.

After Migration

• Native IPs cannot be retained and will be replaced with non-native IPs;
• Non-native IPs can be retained. Other product configurations and service content will remain unaffected.

Considering that native IP products carry certain premium and transfer value in the secondary market, affected native IP customers may choose from the following options to minimize the impact of this adjustment:

Option 1 · Accept Migration

• Retain the remaining service period and receive an additional renewal credit worth CNY 80;
• The compensation period will be calculated based on the current product's monthly price and rounded up to full months;
• Compensation time cannot be withdrawn, converted to cash, or transferred.

Option 2 · Decline Migration

• Refund the remaining unused value of the order, plus an additional compensation of CNY 50 in cash or equivalent USDT.

Additional Notes

• For all products participating in the migration, actual downtime will be compensated at 1.5x and added to the product validity period;
• Non-native IP customers who do not accept this migration may also submit a ticket to request a refund equal to the remaining unused value of the order;
• Customers who decline migration must submit their request via ticket before July 31, 2026. Requests not submitted by the deadline will be treated as acceptance of the migration by default.

We sincerely apologize for any inconvenience this adjustment may cause.

HaloCloud Network Limited